CustomerGauge, a software-as-a-service platform that helps clients improve and monetize the customer experience, revealed new enterprise-ready features in their Account Experience(TM) solution to address the underserved complexities of B2B CX programs.
April 24, Boston — Originally announced to the general public at their March 2019 Monetize! Amsterdam conference, CustomerGauge’s Account ExperienceTM solution will empower B2B enterprises to harness their digital transformation to interpret—and anticipate—customer needs and account sentiment at scale. This dedicated B2B CX solution will also enable organizations to identify additional revenue streams and grow existing accounts.
When you work with ‘million-dollar’ B2B customer accounts, the value of customer experience data is critically important. For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.Adam Dorrell, CEO, CustomerGauge
CustomerGauge’s AX solution, purpose-built to support the needs of B2B companies and their sophisticated organizational hierarchies, includes:
- Account Vitals, which offers real-time tracking of multiple sources of operational data to help visualize account level engagement within an organization
The system is live and being rolled out to customers now. For more information on this groundbreaking new CX technology, visit https://customergauge.com/account-experience.
About CustomerGauge
CustomerGauge is the leading AI-powered Account Experience™ platform that transforms B2B feedback into revenue growth. Using advanced AI analytics, CustomerGauge helps companies predict churn, identify upsell potential, and automate next-best actions across every account. Unlike traditional survey tools, CustomerGauge connects customer sentiment directly to financial impact—empowering organizations to act faster, close the loop intelligently, and turn feedback into measurable business outcomes.