Introducing CustomerGAIge and the Post-Dashboard Era of Enterprise CX

CustomerGauge announces its AI-first strategy with a bold rebrand to CustomerGAIge, reflecting the next era of B2B Customer Experience.

In a bold move signaling the next era of B2B Customer Experience (CX), CustomerGauge unveiled its rebrand into CustomerGAIge, the world’s first fully AI-powered CX platform. 

The announcement, made at the company’s Keynote, positions CustomerGaige at the forefront of a rapidly evolving market, where AI is no longer a complement to CX, but the foundation.

CustomerGaige reflects a fundamental rethink of how B2B organizations engage with customer data and feedback. 

The new CustomerGaige platform unifies your B2B Account Experience data, 18+ years of proven best practices, and the industry’s largest benchmark database—all within a single, intuitive chat interface. 

For the first time, B2B CX leaders can instantly query their customer data, receive clear, prescriptive recommendations on what actions to take next, and see exactly how their results compare against industry benchmarks.

This is an industry-first breakthrough, setting a new standard for how businesses manage and improve the customer experience.

At the Keynote, CustomerGaige highlighted three innovations that redefine CX workflows:

• Account Summaries: Gaige cuts through the noise of endless dashboards and reports, summarizing entire account histories and surfacing hidden pain points and opportunities instantly.
• On-Demand Chatbot: Built on 17+ years of proven best practices and benchmarks, the on-demand chatbot arms B2B companies with the education and insights to save time and accelerate results.
• One-Click Close the Loop: Gaige handles tough tasks with ease, from addressing critical feedback to drafting thoughtful, empathetic, and precise responses. Users receive polished replies ready to send, so you can focus on moving conversations forward.

The timing of CustomerGaige’s launch is significant. 

The global AI industry is projected to exceed $196 billion by 2030, according to Grandview Research. 

Additionally, based on CustomerGauge’s original research, 88% of CX practitioners are experimenting with AI in their programs.

Early results suggest that AI-driven CX will be a core differentiator: enterprises using CustomerGaige are achieving 98% account response rates, 99% closed-loop resolution, and 100% revenue coverage.

The launch of CustomerGaige solidifies that the here and now of B2B customer intelligence is AI-first, human-centered, and actionable.

To learn more about CustomerGaige, visit https://customergauge.com/