Boston, February 2026 — CustomerGaige, the leading provider of AI-Based B2B Account Experience Solutions, announced the launch of its AI Interview Bot, redefining how enterprises capture customer feedback at scale.
CustomerGaige today announced the launch of its AI-powered Interview Bot, a breakthrough innovation that fundamentally changes how organizations collect deep, high-quality customer feedback—at speed, at scale, and without human dependency.
The AI Interview Bot marks a decisive shift away from traditional call-center models, manual interviews, and high-cost feedback operations. Instead of relying on agents, scripts, and scheduling, companies can now deploy intelligent, conversational AI that captures structured, detailed insight automatically—across thousands of customers, in real time.
For decades, enterprises have relied on surveys, call centers, and manual interviews to understand customers; methods that are slow, expensive, fragmented, and fundamentally limited in scale and depth.
CustomerGaige’s Interview Bot replaces those models with AI-led conversations that feel natural, adaptive, and human while operating with machine-level speed and consistency.
We are entering a world where feedback is no longer collected… It’s continuously discovered. The Interview Bot allows organizations to listen at scale, without friction, without delay, and without the operational burden of call centers.Adam Dorrell, CEO and Co-Founder of CustomerGaige
Built directly into the CustomerGaige platform, the Interview Bot leverages the company’s AI brain, GAIGE, to conduct dynamic, context-aware conversations that adapt in real time based on customer responses.
- Structured insight
- Actionable intelligence
- Emotional context
- Account-level intelligence
- Enterprise-ready data integration
The Interview Bot doesn’t just collect feedback—it creates understanding. It represents a new category in enterprise CX:AI-native customer interviews.
- Run continuous feedback programs without human bottlenecks
- Replace expensive qualitative research cycles
- Scale deep customer understanding across markets, segments, and accounts
- Turn conversations into intelligence, automatically
This is the future of experience listening—ongoing conversations with every account. AI that maintains continuous dialogue, learns what matters, and surfaces insights before you ask.Camilla Scholten, COO and Co-Founder of CustomerGaige
If you'd like to learn more about CustomerGaige's AI Interview Bot, you can read more here.